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Job Name: Escalations Program Manager

Salary: Best In Industry

Exp: 0 –1 Years

Company Name: YouTube

Location: Hyderabad, Telangana

Qualification: Graduate

Language: English/Hindi

Job Info –

  • Exercise business judgment through handling high-priority escalations and communicating with leadership.
  • Serve as Incident Response Manager for high-priority escalations and events from intake, execution, to closure.
  • Partner with the Trust and Safety Rapid Response team to scale abuse policies globally.
  • Engage with Scaled Abuse and Analytics teams and cross-functional stakeholders to identify process improvements, and drive large-scale initiatives to improve operational excellence across Trust and Safety.
  • Become a subject matter expert on spam, YouTube Partner Program, hijacking policies, and managing related escalations to drive policy and process improvements.