Work From Home Jobs Near Me | Flipkart Jobs In Delhi 12th Pass | Senior Analyst Work From Home

Job Name: Senior Analyst

Salary: Best In Industry

Exp: 0 – 4 Years

Company Name: Flipkart

Location: Bengaluru, Karnataka

Qualification: Graduate

Language: English/Hindi

Job Info –

  • Be the Voice of Customers within the organization, across all journeys and business lines’
  • Benchmark with industry competitors (India/Global, Offline/Online) and Deliver best-in-class experiences
  • Guardrail customer experience through customer-centric decision making, policies, and processes
  • Demonstrate a good understanding of business objectives, align efforts and get buy-in from stakeholders to propagate a customer-centric culture within their teams
  • Ownership of Key CX Metrics (NPS | CTU | IPU | Resolution | Satisfaction, etc) and drive towards entitlement
  • Drive critical org-wide OKRs which have a direct bearing on the Customer experience outcomes
  • Collaborate with multiple cross-functional teams within the org, manage diverse efforts, leverage the teams for synergies, and deliver great customer outcomes.