Job Name: Customer Service
Salary: Best In Industry
Exp: 0 –4 Years
Company Name: Swift Cargo
Location: Bengaluru, Karnataka
Qualification: 12th Pass
Language: English/Hindi
Job Info –
- Act as a single point of contact for customers and manage/negotiate to price and coordinate for all shipments.
- Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements, be proactive in order to minimize service crises.
- Research on rats and routes to get competitive rates.
- Arrange shipments by examining destination, route, rate, and delivery time.
- Maintain, grow, and build long-term relationships with Liners, Customers, and Overseas agents.
- Follow-up with customers for outstanding payments.
- Coordinate with Sales, Operations, and Documentation Department and follow up on shipments generated.