Job Name: Senior Officer
Salary: Best In Industry
Exp: 0 –2 Years
Company Name: Myntra.com
Job Info –
- Responsible for the transaction audits and governance plans at the Escalation Desk wing of Myntra’s contact center.
- Responsible for listening to calls, monitoring email transactions, and accurately measuring the qualitative performance of an escalation desk supervisor.
- Effective feedback needs to be shared against the identified opportunities.
- Responsible for the identification of the process gaps if any.
- Work along with the stakeholders to improve the interaction quality and customer experience.
- Leading initiatives toward process improvement and error reduction.
- Other activities in this role involve call barging, feedback and coaching, preparing inference reports, conducting training need analysis, effectively contributing to process improvement plans, and leading and participating in calibrations.