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Job Name: Senior Officer

Salary: Best In Industry

Exp: 0 –2 Years

Company Name:

Location: Bengaluru, Karnataka

Qualification: Graduate

Language: English/Hindi

Job Info –

  • Responsible for the transaction audits and governance plans at the Escalation Desk wing of Myntra’s contact center.
  • Responsible for listening to calls, monitoring email transactions, and accurately measuring the qualitative performance of an escalation desk supervisor.
  • Effective feedback needs to be shared against the identified opportunities.
  • Responsible for the identification of the process gaps if any.
  • Work along with the stakeholders to improve the interaction quality and customer experience.
  • Leading initiatives toward process improvement and error reduction.
  • Other activities in this role involve call barging, feedback and coaching, preparing inference reports, conducting training need analysis, effectively contributing to process improvement plans, and leading and participating in calibrations.