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Job Name: Customer Care Centre

Salary: Best In Industry

Exp: 0 –2 Years

Company Name: Hp

Location: Bengaluru, Karnataka

Qualification: Graduate

Language: English/Hindi

Job Info –

  • Under minimal direction, formulate and define system scope and objectives based on user needs and a good understanding of information technology, business processes, and industry requirements.
  • Act as a liaison between NA Consumer Customer Care Center (CCC) Operations team and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate business requirements.
  • Participate in proposals, discussions, trouble-shooting, and new development related to data analysis and reporting functionality.
  • Develop and maintain internal and external relationships to support the management of scope and expectations.
  • Apply extensive knowledge of the CCC operations and PowerBI to support the operation with relevant and timely data analysis and offer recommendations for focus areas.