Online Call Center Jobs From Home In India | Job In Private Sector For 12th Pass | Job At Home Without Any Investment

Job Name: Call Centre

Salary: 15000 – 25000 a Month

Exp:  0 – 4 years

Company Name: Nuance

Location: Remote

Qualification: 12th Pass

Language: English/Hindi

Job Info –

  • Monitor, manage, and document all actions and solutions in a CRM ticketing system
  • Responsible for being available within call center queues as required by the department to respond to customer requests/incidents
  • Resolves or directs issue to the correct staff member for resolution, including escalation to tier 2.
  • Responsible for completing all required learning events and training.
  • Responsible for operational support on a 24/7/365 basis with the ability to work evenings, weekends, and/or holidays
  • Other duties or projects as assigned
  • The position requires a minimum of 1 year of experience working in the healthcare industry and/or customer support role call center.
  • Strong critical thinking and problem-solving skills
  • Effective and professional communication skills
  • Dependable and punctual – strong time management skills
  • Positive attitude and works well under pressure
  • Good interpersonal skills and exceptional customer service skills
  • Detail-oriented understands and works well with varying standards and processes
  • Must have a basic understanding of the following
  • Connectivity, Wi-Fi Internet, Downloading Applications on PC and Mobile Devices
  • The agent Must have a working knowledge of the following
  • Smartphones – iOS and Android
  • Internet Modem and Ethernet connections
  • MS Office – Outlook, Word, Excel, Teams
  • Online Collaboration tools – Teams
  • Online Meeting Tools, Webex, Zoom
  • Must have remote work environment:
  • High-Speed Internet
  • Quiet and Private workspace
  • Back-Up phone source
  • Ability to use a personal device for two-factor authentication
  • Ability to attend online web meetings as needed