Job Name: Call Centre
Salary: 15000 – 25000 a Month
Exp: 0 – 4 years
Company Name: Nuance
Location: Remote
Qualification: 12th Pass
Language: English/Hindi
Job Info –
- Monitor, manage, and document all actions and solutions in a CRM ticketing system
- Responsible for being available within call center queues as required by the department to respond to customer requests/incidents
- Resolves or directs issue to the correct staff member for resolution, including escalation to tier 2.
- Responsible for completing all required learning events and training.
- Responsible for operational support on a 24/7/365 basis with the ability to work evenings, weekends, and/or holidays
- Other duties or projects as assigned
- The position requires a minimum of 1 year of experience working in the healthcare industry and/or customer support role call center.
- Strong critical thinking and problem-solving skills
- Effective and professional communication skills
- Dependable and punctual – strong time management skills
- Positive attitude and works well under pressure
- Good interpersonal skills and exceptional customer service skills
- Detail-oriented understands and works well with varying standards and processes
- Must have a basic understanding of the following
- Connectivity, Wi-Fi Internet, Downloading Applications on PC and Mobile Devices
- The agent Must have a working knowledge of the following
- Smartphones – iOS and Android
- Internet Modem and Ethernet connections
- MS Office – Outlook, Word, Excel, Teams
- Online Collaboration tools – Teams
- Online Meeting Tools, Webex, Zoom
- Must have remote work environment:
- High-Speed Internet
- Quiet and Private workspace
- Back-Up phone source
- Ability to use a personal device for two-factor authentication
- Ability to attend online web meetings as needed