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Job Title: Customer Support Executive

Salary Package: 10000 – 30000 a Month

Work Exp: 0 – 1 years

Company Name: xpressbees 

Job Location: Pune

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

Supporting a network of customers and e-commerce clients to ensure smooth logistics
Interacting with customers/clients on calls handling their queries and escalations, handling complaints, troubleshooting problems, and providing information.
Assist customer/client in tracking missing and delayed shipments
Respond to customer’s/ client’s service issues, queries
Handling escalations
Coordinate with the operations team and resolve complaints within TAT.
Maintaining documents and reports in regard to the queries received, escalated, and solved.
Tracking of shipments.