Job In Private Limited Company In Noida | Customer Service Manager Jobs Work From Home | Online Job At Home For 12th Pass

Job Name: Customer Service Manager

Salary: Best In Industry

Exp: 0 –2 Years

Company Name: Standard Chartered

Location: Noida, Uttar Pradesh

Qualification: Graduate

Language: English/Hindi

Job Info –

  • Ensure a high level of customer service and manage difficult customer situations.
  • Ensure resolution of all complaints received for branches through COMMAND.
  • Gather/prepare statistics for service quality and productivity indicators
  • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
  • Find ways to improve operational efficiency and control costs to meet cost budgets
  • Ensure transactions are processed with a high level of accuracy and commitment within the standard turnaround time in order to satisfy customer needs
  • Monitor customer satisfaction survey ratings, net promoter score, or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.