Job Name: Customer Service
Salary: 17000 – 20000 a Month
Exp: 0 – 2 years
Company Name: Morningstar
Qualification: 12th Pass
Job Info –
- Manage incoming inquiries from all channels (web, phone, email, social media) and respond in a timely and polite manner, provide answers, distribute them to the responsible team and ensure that their request has been answered.
- Understanding the nature of each request by actively listening, confirming, or clarifying information and/or diffusing angry clients, if needed.
- Identify sales opportunities and create leads or support tickets.
- Being highly motivated to understand, meet and exceed the Team’s call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Work in assigned shifts and coordinate/assure back-up for absences that are longer than 15 minutes
- We are recruiting for the following shifts: Australia (5:30 am to 2:30 pm) and the US (9.00 pm to 6.00 am).