Job Name: Call Centre

Salary: 20000 – 21000 a Month

Exp: 0 – 2 years

Company Name: Kotak Mahindra

Location: Noida, Uttar Pradesh

Qualification: 12th Pass

Language: English/Hindi

Job Info –

To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
To thoroughly understand product and process to handle complex queries for the customer
To identify and convert the opportunities for cross-selling (banking product) on customer’s call
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance