Job Name: Call Centre
Salary: 20000 – 21000 a Month
Exp: 0 – 2 years
Company Name: Kotak Mahindra
Qualification: 12th Pass
Job Info –
- To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
- To thoroughly understand product and process to handle complex queries for the customer
- To identify and convert the opportunities for cross-selling (banking product) on customer’s call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance