Call Center Jobs In Noida For Freshers 12th Pass | Vacancies In Kotak Mahindra Bank For Freshers

Job Name: Call Centre

Salary: 20000 – 21000 a Month

Exp:  0 – 2 years

Company Name: Kotak Mahindra

Location: Noida, Uttar Pradesh

Qualification: 12th Pass

Language: English/Hindi

Job Info –

  • To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
  • To thoroughly understand product and process to handle complex queries for the customer
  • To identify and convert the opportunities for cross-selling (banking product) on customer’s call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance